![]() ![]() He's now very confused and asks why on Earth are they sending or storing information in drop box that's a huge breach. The person he's talking too immediately cuts off and says that isn't necessary they just need him to call drop box support. No problem he could request a new virtual server or additional space in amazon to mitigate the problem right now and we could come up with a long term plan once I got back to my desk. They had assumed we had been doing it in his place. My poor colleague calls the team and things really start to unravel they tell him many of the insane asylum old IT folks were let go during the acquisition including the guy who was responsible for increasing their storage when their app was close to hitting space capacity. Their app is suffering intermit outages, slow responses, and network monitoring says they are seeing that team trying to move GB's of data on the network. Something very weird is going on with the new dev team. He got an escalation request from help desk, its contents were literally I was catastrophically wrong, my young Jamaican colleague was monitoring my ticket queue while I was in the sales meeting. I was beginning to think they had snails or something typing at the computers. I was starting to get really annoyed with the insane asylum employees because they kept scheduling changes but always would pencil out 2 to 3 days of time to get everything done even basic maintenance without explaining why it was taking so long. So I'm all prepared for a lull period until January 3rd. Everyone's on vacation and I don't want a major outage during the holidays. I make it point to freeze changes and projects in December. 4'o clock on Friday I'm wrapping up some day to day security stuff, and getting ready for an amazon sales meeting. But work was piling up and even though we hadn't been involved in the acquisition they had passed audit before we purchased them so I let it go.įlash forward three months to present. I walked away from that phone call confused and my co-worker who is Jamaican (not relevant except that he uses local colloquialisms that wind up being very funny later in this story) brought up that their behavior seemed bizarre like why on earth would they plead the fifth when we pressed them for questions, we're honestly just looking to help. I mean we pay for cloud services for a reason, basically we walked away with the team telling they would try to make it work with less storage but never elaborated on why they requested it in the first place. I couldn't understand why they needed that much local storage so I called up the head of that department for an explanation and his team danced around why they need that much storage. They wanted 40 laptops each with 4 TB of storage, which is a hell of a lot for a work computer and could send them way over budget. Everything seems to be going fine until I see the request from the insane asylum's development team. The first sign of something being amiss is when me and my coworkers were provisioning laptops and computers for employees from the insane asylum and we asked for requirements for each department. Of course no senior executive thinks about the difficulties the IT teams are now faced with in a meager. I am going to vaguely say my company is in the manufacturer world and buying the software gave us a competitive advantage. It all started with an acquisition of another company we'll call them the insane asylum that basically makes software for our industry. You email the alleged domain expert only to see they are out office till 2099 so you email their manager only to get a bounce back message that they haven't worked here since Barracks first term. It's usually found at 445 on a Friday before a major holiday and after it goes down a beat red senior executive is screaming to the heavens that there's going to be a second of Battle Stalingrad if we don't get this previously unknown and undocumented "thing" back online. Anyone ever find that "thing" that no one wants to talk about and is secretly holding the company together with shoe string, bubble gum, and paper clips. ![]()
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